Last updated: August 2026
We collect the information you provide when creating an account (name, email, phone number), estate/flat details, and records generated through your use of myHood (invoices, payments, issue reports, visitor access codes).
Your information is used to operate your account, route billing and issue reports to the right estate committee, verify visitor access at the gate, and communicate important updates about your account or estate.
Your estate's Exco committee can see information relevant to your flat (invoices, issues, visitor codes). Platform administrators can see account and billing information across estates for support and operational purposes. We do not sell your personal data.
Passwords are stored using industry-standard one-way hashing. We use encrypted connections and access controls to protect your data, and never store your full card details.
You can update your profile information at any time from Settings. To request deletion of your account, contact your estate committee or platform administrator.
Questions about this policy can be directed to your estate committee or the myHood platform team.