myHood

Frequently asked questions

Who can create an estate on myHood?

Estates are onboarded by the myHood platform team. Once your estate exists, its Exco committee can manage flats, levies and residents directly.

How do I link my account to my flat?

During sign up, enter your estate and block/unit number — if it matches a registered flat, your account links automatically. Otherwise your Exco committee can link you afterward.

Is my payment information secure?

Payments are processed through a card gateway; myHood never stores your card details. Every payment attempt is logged so you always have a record.

How do visitor access codes work?

Generate a code from your dashboard, share it with your visitor, and estate security verifies it at the gate. Codes expire automatically and can only be used once.

Can I use myHood on my phone?

Yes — myHood is built with a companion mobile app in mind, sharing the same account and data as the web app.

What happens if I report an issue?

Your estate committee is notified immediately and can respond directly in the issue thread until it's resolved.